Ward Security has achieved a strong score following an independent audit conducted on behalf of the Security Industry Authority (SIA) – the organisation responsible for regulating the private security industry in the UK as part of its Approved Contractor Scheme (ACS).   The company was commended for its “people-centric focus” and awarded an outstanding score.

The assessment was carried out over four days during March 2021, by external assessing body Chamber Certification Assessment Service Ltd (CCAS) and included a reverification assessment for the SIA Approved Contractor Scheme for Security Guarding, Door Supervision, CCTV and Keyholding sectors. Auditors conducted the assessment via remote meetings as well as visited Ward Security’s offices in Manchester, Kent and London. The comprehensive assessment included a review of the company’s control room, personnel records and conducting interviews with Ward Security management, employees and customers.  It was run in parallel with an audit of the company’s ISO 9001, 14001 and 45001 and BS 7958 certifications.

The company was praised within the report for its ability to retain the ethos and closeness of a family run company despite growing substantially to over a thousand employees.

Kevin Ward, Managing Director of Ward Security said “Maintaining a people focus within our team has always been at the heart of our business, we work hard to look after and respect them and invest heavily in support for all employees and their families.  This has been especially important during the pandemic and for us it is not just supporting them while they are at work but also helping those who had to shield, care for others or in some cases sadly lost close family members.  It has been a difficult year but one I feel we have come through strongly together.  This is the 11th consecutive year that we have had an ACS assessment and I am really pleased to see the business continuing to score strongly and to read the comments from our customers and employees.

Brian Stroud, QESH Director at Ward Security said: “With over 90% of our employees based on sites across the UK, there is always the danger that the culture & values we work hard to embed centrally can dilute to the extent that our people further afield do not feel part of the extended Ward family. We were very keen therefore, despite the challenges, to find a way for the auditors to undertake site visits & speak to our teams and clients directly.  Under the current conditions, to equal last year’s score would have been an excellent result. To surpass it is credit to all the amazing work & commitment shown across both our frontline & support teams against the sternest of tests. What is even more pleasing, however, is to be fed back that those interviewed were passionate & friendly, that our most northerly region is maintained at the same level as elsewhere and that people do feel part of Ward.”