Join our Team –  Regional Operations Administrator, Chatham

Are you looking for a role where you can really make a difference? A role where you will need to work to your own initiative with great attention to detail?

We are currently recruiting for  Security Officer who will need all of these qualities and more to really advance in this role and make it their own, while ensuring all business needs are met.

Job Purpose 

The Regional Operations Administrator is responsible for assisting with the day to day running of the operations administration for the Regional Operations Management team, sites and officers.

To take reasonable care for the Health & Safety of yourself and of other persons who may be affected of your actions in accordance with Section 7 of the Health & Safety at Work Act 1974.

To fully co-operate and commitment of the Company Environmental Policy to ensure and adhere to:

  • complying with procedures, arrangements and instructions
  • remaining aware that their own acts and omissions can have an impact on the environment and taking all reasonable measures to prevent or minimise any such impact
  • promoting and maintaining high standards of housekeeping


  1. Key Functions
  • To provide accurate and effective administrative and telephone support, which enable the sites and company to function on a day to day basis
  • Ensure company systems accurately reflect all contract information.
  • Ensure all sites have all the necessary equipment required for the security provision, as defined by the Operations Manager/Company guidelines.
  • Provide and send employees their roster patterns accordingly working alongside the Scheduling team.
  • Responsible for ordering and allocating employee uniform within the designated portfolio.
  • Daily authorisation of hours worked on company system in preparation for payroll.
  • Check variances on company system to ensure that all pay and invoice information is correct; and update variance report.
  • Ensure Purchase Orders, Sales Orders and any information required is accurately invoiced on the contract by the deadline set.
  • Assist in the resolution of pay queries and provide the relevant information to the payroll department.
  • Highlight, any employee performance concerns to the Operations Management and HR Team.
  • Produce monthly departmental Key Performance Indicators (KPI’s).
  • Provide monthly Client reports together with other ad hoc reports to include various elements of the business.
  • Liaise with members of the operations management team to ensure all operational daily tasks are covered and are completed in a timely manner.
  • Drive improvements and efficiencies wherever possible across the operations administration department.
  • Maintain team compliance to all quality company requirements.
  • Ensure the highest standard of administration housekeeping and maintenance of company assets is achieved.
  • Maintain awareness and understanding of how the department impacts customers, both internal & external, and the department’s overall impact on the business operation.
  • Participates in special projects and performs other duties as required.
  • To follow and adhere to Ward Security Limited Compliance Procedures and Company Operating Procedures.


  1. Knowledge, Skills and Experience required
  • Minimum of 1 years’ experience within an Operations administration environment, ideally within the security industry
  • Team-player
  • Excellent Communication skills, both verbal and written
  • Excellent Administration skills
  • Financial awareness
  • Excellent telephone manner
  • Be able to multitask effectively and have the ability to establish and maintain effective working relationships with employees and clients
  • Use to working in a high paced environment

3.  Personal Attributes

  • Excellent organisational and time management skills
  • Ability to show Initiative and self-motivation
  • High standard of personal presentation
  • Task orientated
  • Reliable and Punctua
  • Analytical and methodical in approach to problems
  • Be robust, determined and challenging along with a “can do attitude”
  • The ability to work under pressure to meet deadlines is a fundamental part of the job

4.Specialised Knowledge and Skills:

  • Advance Microsoft Office, eg; Excel, Access, Word and Outlook experience is essential

Why work for us?

Well apart from joining our friendly team we offer 28 days annual leave including Bank Holiday’s, Pension and Life Assurance subject to qualifying service. We also offer a Cycle to work Salary Sacrifice scheme.

Perkbox – Working in partnership with Perkbox, all employees are offered a range of benefits, from retailer discounts, cinema tickets, wellness and gym membership and many other fantastic benefits for you to enjoy.

Our office is located in The Historic Dockyard along the river front, with free parking and a modern break area with all facilities to really make the most of your lunch.

Who we are:

Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more.  We also offer security approved qualifications training through our Training Academy.

With over 1000 employees operating nationally we seek the best talent to uphold our vision to be the most trusted Security Partner in the UK.

Ward Security recruit, train and reward the very best staff, complemented by the latest technology and communications to ensure the highest levels of security and Client service.

We will need your current CV and you can upload this on your online application form and send this to quoting the Job Reference.

Read about us @

Ward Security are an Equal Opportunities Employer.

Ward Security is pleased to announce that it has become a Recognised Service Provider working alongside the Living Wage Foundation. This achievement means Ward Security meet the standards set by Citizens UK and Centre for Civil Society for good practice by providers of personnel under contract.

Ward Security commits to our people’s wellbeing and health as a MIND Silver (Achieving Impact) Award holder.

Ward Security is an approved HABC Training Centre to deliver security recognised training qualifications in:

  • Level 2 Working as a Security Officer in the Private Security Industry
  • Level 2 Working as a Door Supervisor in the Private Security Industry
  • Level 2 Award for Working as a CCTV Operator (Public Space Surveillance) in the Private Security Industry

Read more about our training courses we offer @