Join our Team –  Operations Manager–Regional Enfield/Slough/Uxbridge 

The Operations Manager is responsible for ensuring the effective and efficient management of the Company’s business by means of operational interaction, direct supervision of staff and liaison with Clients for a designated region.

Looking to build strong customer relationships, bespoke operational requirements to meet individual customer needs. Ensuring the highest quality service whilst exceeding stakeholder’s expectation at all levels

 

What is the role?

 Operations Manager – Frontline SIA License required – no applications will be considered unless you hold a valid SIA License.  All roles are subject vetting to a 5 year checkable history.

 

Where is it based?

In our West Region – Enfield, Slough, Uxbridge

 

Why work for us? 

Well apart from joining our friendly team we offer 28 days annual leave including Bank Holiday’s, Company Car, Pension and Life Assurance subject to qualifying service. We also offer a Cycle to work Salary Sacrifice scheme. 

Perkbox – Working in partnership with Perkbox, all employees are offered a range of benefits, from retailer discounts, cinema tickets, wellness and gym membership and many other fantastic benefits for you to enjoy. *available after 6 months service. 

 

Who we are: 

Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more.  We also offer security approved qualifications training through our Training Academy. 

With over 1000 employees operating nationally we seek the best talent to uphold our vision to be the most trusted Security Partner in the UK. 

Ward Security recruit, train and reward the very best staff, complemented by the latest technology and communications to ensure the highest levels of security and Client service. 

We will need your current CV and you can upload this on your online application form and send this to HR.Queries@ward-security.co.uk quoting the Job Reference. 

Read about us @ www.ward-security.co.uk 

 

What is the main purpose of the role?

  • Be actively involved in all operational duties, ensuring you are able to provide a comprehensive account of actions taken by staff under your responsibility, and the operational needs of the Company whilst, at all times, leading by example.
  • Keeping up to date with current threat levels, advising staff and clients accordingly, looking at action plans to implement given a change in status. Planning Project Griffin training for all staff across portfolio testing awareness/impact.
  • Ensure efficient and effective deployment of personnel, look to maximizes trained resources, ensure rates of pay reflect site requirement, minimizing enhanced subsequent costs
  • When necessary ensure completion of investigations/disciplinary/Grievance hearings in line with company policy.
  • Measure effectiveness of site instructions ensuring details are current and offer maximum impact, whilst also challenging knowledge and competencies of team members.
  • Develop with Training Manager tool box talks as Relevant to meet the needs of the business, correcting subject knowledge as necessary.
  • Undertake monthly review/KPI meetings with all Clients ensuring client specific documentation and reports are produced in a timely manner.  To identify areas of best practice. Similarly, producing action plans for remedial areas as and when necessary.
  • Ensure all Site Company controlled documentation is accurate and complete at all times (Site Assignment instructions and Risk Assessments etc.) this includes all Company Operating Procedures and relevant British Standards.
  • Ensuring induction of all new staff with maximum impact on first impressions.  To ensure staff are aware of company portals, on line training programs, have relevant log in details, fully equipment with correct uniform, pay dates and other specific detail prior to be assigned to site or customer premises.
  • Effective leadership, continuously monitor progress of all staff, evaluate through regular supervision and appraisal the targets and objectives, correcting under performance as necessary to ensure highest level of service delivery.
  • Raising issue to the Regional Manager in any aspect as needed.
  • Ensure all sites have a bespoke effective training matrix as per site instructions and requirements.  Regularly review the impact and relevance of the content ensuring all officers (including relief) have completed and signed off by a competent person.
  • Undertake risk assessments, as part of a dedicated team, to identify security compromises (actual or potential) and raise awareness amongst security personnel, the client and the Company of security issues, offering advice and guidance where appropriate. Ensuring all staff have signed and understand the risks associated with their duties.
  • Assist Regional Manager with ongoing audits of the Company’s functions in line with ISO9001. Must be able to demonstrate a commitment to providing a quality service through effective quality systems.
  • To support contractual changes, when necessary liaise with relevant departments through contract mobilization to establish a comprehensive appreciation of full requirement and pricing structure and expectations.
  • As directed by Regional Manager support mobilization of new contracts in line with TUPE regulations, ensure all internal departments are furnished with required information in order to complete start up operational/financial
  • Liaison with the Supervision and Response personnel, ensuring that the Company’s obligations are adhered to at all times in a timely and professional manner. Ensure that all relevant information is collated and recorded for future reference.
  • Effective recruitment of correct calibre of staff, participating in interviews and selection process.  Having a complete overview and ownership of proactive management ensuring that recruitment needs are current and up to date at all times.
  • Attend and contribute at Management Team meetings as directed.
  • Network with other Operations Managers to share knowledge, experience and best practice.
  • Ensure site teams are producing effective and professional documentation following incidents, issues and customer requests.
  • Operation managers must take full ownership of all areas in business affecting service delivery.  Leasing with other stakeholders internally or externally to ensure any outstanding issues are closed effectively.

 

Any other duties that the Company may request from time to time that have not been included in the above.

Follow, review and lead compliance on Ward Security Limited Compliance Procedures for all Company Operating Procedures.

 

What experience and skills do I need?

  • Demonstrable experience working in Security within a corporate sector
  • Demonstrable experience at Operations Management level
  • Excellent communications skills, leadership, influencing and negotiation skills with a variety of audiences.
  • Possesses a deep understanding of the business objective and process drivers that determine success
  • Excellent planning and organization skills
  • Understanding of budget and loss requirements
  • Knowledge of KPI reporting with understanding of impact
  • Ability to negotiate with stakeholders at all levels, demonstrate the ability to build solid relationships with internal & external clients.

 

Ward Security are an Equal Opportunities Employer. 

Ward Security is pleased to announce that it has become a Recognised Service Provider working alongside the Living Wage Foundation. This achievement means Ward Security meet the standards set by Citizens UK and Centre for Civil Society for good practice by providers of personnel under contract. 

Ward Security is an approved HABC Training Centre to deliver security recognised training qualifications in: 

  • Level 2 Working as a Security Officer in the Private Security Industry 
  • Level 2 Working as a Door Supervisor in the Private Security Industry 
  • Level 2 Award for Working as a CCTV Operator (Public Space Surveillance) in the Private Security Industry 

Read more about our training courses we offer @ www.ward-security.co.uk/training-academy