Join our Team – Junior Systems Technician based in our Chatham Office. 

Who we are:

Ward Security provides a security services solutions to all UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more.

With over 800 employees operating nationally we seek the best talent to uphold our vision to be the most trusted Security Partner in the UK.

Ward Security recruit, train and reward the very best staff, complemented by the latest technology and communications to ensure the highest levels of security and Client service.

What is the role? 

The Junior Systems Technician will be accountable and responsible for the installation and maintenance of the various company systems installations, ensuring they are installed, removed and maintained in a timely manner as requested by the client or aligned to the maintenance schedules. The Technician will be accountable and take responsibility for the management of the various systems, liaising with the National Operations Centre (NOC), relevant management and external agencies for the set up and monitoring of the sites, whilst providing professional support to the business and clients.  Maintaining customer service excellence at all times and having a team approach to installations and maintenance will ensure a smooth operational channel for the National Operations Centre (NOC) and the end user.

What is the main purpose of the role? 

  • Reporting direct to the Systems Manager
  • Overseeing the day to day management of the Systems and being contactable 24 /7 for escalations
  • Maintaining customer relationships and customer service excellence always
  • Monitor, maintain and ensure that all stock is catalogued and regularly checked to ensure all equipment is accounted for.
  • Work closely with the National Operations Centre (NOC) and operational management to ensure customer service delivery excellence of all systems deployed on customer sites
  • Monitor manage and analyze system information daily, producing reports when requested by the Systems Manager / Associate Director or Business in general.
  • Maintain management systems ensuring all new client’s information is added and updated at all times
  • Ensure all system maintenance is up to date at all times and reports and completed for each site visit and recorded in the relevant databases
  • Learn and be aware of new technology in the market and explore these options with the Systems Manager

What experience and skills do I need? 

  • Friendly presence and helpful attitude; excellent interpersonal skills and ability to work in a team as well as alone.
  • Outstanding professional support; first-rate telephone skills, professional demeanour, previous customer service experience strongly desired.
  • Proven problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it.
  • Ability to exercise patience and professionalism during stressful situations.
  • Working knowledge of common operating systems and software applications.
  • Knowledge of the Security industry strongly desired
  • Knowledge of Quality Management, British Standards and Health and Safety
  • Time management skills
  • Administration skills

What is the Package?

20 days plus bank holidays

Perkbox – Working in partnership with Perkbox, all employees are offered a range of benefits, from Cycle to work scheme, retailer discounts, cinema tickets, wellness and gym membership and many other fantastic benefits for you to enjoy. *available after 6 months service.

Our head office is located in The Historic Dockyard along the river front, with free parking and a modern break area with all facilities to really make the most of your lunch.

 

Sounds like the role for me, how do I apply?

We will need your current CV and you can upload this on your online application form and send this to HR.Queries@ward-security.co.uk quoting the Job Reference.

Read about us @ www.ward-security.co.uk

 

Ward Security are an Equal Opportunities Employer.

Ward Security is pleased to announce that it has become a Recognised Service Provider working alongside the Living Wage Foundation. This achievement means Ward Security meet the standards set by Citizens UK and Centre for Civil Society for good practice by providers of personnel under contract.

Ward Security is an approved HABC Training Centre to deliver security recognised training qualifications in:

  • Level 2 Working as a Security Officer in the Private Security Industry
  • Level 2 Working as a Door Supervisor in the Private Security Industry
  • Level 2 Award for Working as a CCTV Operator (Public Space Surveillance) in the Private Security Industry

Read more about our training courses we offer @ www.ward-security.co.uk/training-academy