Join our Team -Security Supervisor – Interchange, Croydon

Are you looking for a role where you can really make a difference? A role where you will need to work to your own initiative with great attention to detail?

We are currently recruiting for a Security Supervisor who will need all of these qualities and more to really advance in this role and make it their own, while ensuring all business needs are met.

What is the role?

Security Supervisor – Frontline SIA License and CCTV required – no applications will be considered unless you hold a valid SIA License, and have a valid driving licence with access to your own vehicle.  All roles are subject vetting to a 5 year checkable history

Where is it based?

 In our South region – Croydon

Why work for us?

Well apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work salary sacrifice scheme, 5.6 weeks annual leave including Bank Holiday’s, Pension and Life Assurance subject to qualifying service.

Perkbox – Working in partnership with Perkbox, all employees are offered a range of benefits, from retailer discounts, cinema tickets, wellness and gym membership and many other fantastic benefits for you to enjoy. *available after 6 months service.

Who we are:

Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more.  We also offer security approved qualifications training through our Training Academy.

With over 1000 employees operating nationally we seek the best talent to uphold our vision to be the most trusted Security Partner in the UK.

Ward Security recruit, train and reward the very best staff, complemented by the latest technology and communications to ensure the highest levels of security and Client service.

We will need your current CV and you can upload this on your online application form and send this to quoting the Job Reference.

Read about us @


  1. Job Purpose
  • Meet & greet all clients, suppliers and internal staff courteously and efficiently.
  • Ensure reception desk, are always clean, tidy and ready for use.
  • Report faults and repairs to help desk for timely remedial action.
  • Liaise with maintenance, technical/room bookings department and cleaning to ensure the overall service is timely and seamless.
  • Answer telephone calls within 3 rings, scan, print, and deliver messages and faxes to meetings as required.
  • Ensure personal presentation and grooming is of a high standard. Ensure your uniform is regularly cleaned and pressed.
  • Perform other reasonable tasks and duties requested by line management and client
  • Ensure Health & Safety and Evacuation procedures are adhered to and attend Fire Warden Training.
  • Check for emails from the tenants and contractors, action accordingly and reply to the emails.
  • Full building patrols need to be conducted every day (morning and afternoon)
  • Check all the floors (common areas) for H&S Issues. Check all the toilets on each floor for any leaks and if there are leaks in the toilets take necessary steps and inform accordingly.
  • If there are any other problems regarding maintenance of the building (light/door/damage to fabric) take necessary action to mitigate the issue and then inform accordingly.
  • Post will arrive during midday, sort the post and deliver to each floor. Return any post that the company is no longer here.
  • Key management – signing out and signing in keys. Check that all the keys are return before the end of the shift.
  • Program and provide the access card based on the privilege area and issue it upon request by tenants and contractor. And update it into the database.
  • Respond to fire alarm activation’s and help conduct fire alarm test and fire evaluation test.
  • Meet and greet everyone who comes into the building and direct to the floor after confirming with the tenants. If necessary, issue access pass upon tenants request and update it into the database.
  • Update CCTV TDD Audit (weekly)
  • Control room access log updating
  • Keep records of Contractor visit for maintenance – check the work permit and RAMS if required.
  • Any other duties that the Company may request from time to time that have not been included in the above.
  • To take reasonable care for the Health & Safety of yourself and of other persons who may be affected of your actions in accordance with Section 7 of the Health & Safety at Work Act 1974.
  • To fully co-operate and commitment of the Company Environmental Policy to ensure and adhere to:
  • complying with company and client procedures, arrangements and instructions
  • remaining aware that their own acts and omissions can have an impact on the environment and taking all reasonable measures to prevent or minimise any such impact
  • promoting and maintaining high standards of housekeeping


  1. Key Functions
  • To follow and adhere to Ward Security Limited  and compliance Procedures and Company Operating Procedures.


  1. Knowledge, Skills and Experience required
  • Previous experience in security/ building supervision
  • Excellent Customer Service skills, with professional telephone manner
  • Competent user of Outlook and basic Microsoft Office (Word, Excel, PowerPoint).
  • Excellent communication and interpersonal skills especially in dealing with under pressure situations and manage unreasonable demands.
  • Able to adapt to different priorities quickly and maintain good attention to detail to ensure image and standards are maintained.


Ward Security are an Equal Opportunities Employer.

Ward Security is pleased to announce that it has become a Recognised Service Provider working alongside the Living Wage Foundation. This achievement means Ward Security meet the standards set by Citizens UK and Centre for Civil Society for good practice by providers of personnel under contract.

Ward Security is an approved HABC Training Centre to deliver security recognised training qualifications in:

  • Level 2 Working as a Security Officer in the Private Security Industry
  • Level 2 Working as a Door Supervisor in the Private Security Industry
  • Level 2 Award for Working as a CCTV Operator (Public Space Surveillance) in the Private Security Industry