Join our Team –  Guest Services Officer – 33 Margaret Street 

Are you looking for a role where you can really make a difference? A role where you will need to work to your own initiative with great attention to detail?

We are currently recruiting for a Guest Services officer who will need all of these qualities and more to really advance in this role and make it their own, while ensuring all business needs are met.

What is the role?

Reporting to the Security Site Manager. The Officers role will be to carry out daily tasks specifically set out by the shift supervisor. The Officer should always be aware of the ever changing security environment and should take steps to make themselves coherent with new/updated procedures and processes.

  • Meet and greet clients and members of the public entering the premises
  • To effectively control the access to the client’s premises, examining documentation to ascertain the authenticity and authority to gain access.
  • Answering internal and external phone calls, ensuring they are forwarded to the appropriate person
  • When required to assist and escort visitors to their destinations within the clients complex.
  • Book meeting rooms
  • Arrange couriers for internal clients
  • Where provided to provide monitoring functions to CCTV and alarm functions. To be aware of the operation of those functions and to respond as required.
  • To submit detailed reports on discovery of issues relating to health and safety and crime to the relevant authority either verbally or in report form as required.
  • To maintain a log of all visitors, incidents and any other records that may be required by the client.
  • To maintain the clients key safe to issue and record all movements of keys within the clients premises.

This job description is not exhaustive and you may be required to carry out duties other than those specified.

Why work for us?

Well apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice Scheme, 5.6 weeks annual leave including Bank Holiday’s, Pension and Life Assurance subject to qualifying service.

Perkbox – Working in partnership with Perkbox, all employees are offered a range of benefits, from retailer discounts, cinema tickets, wellness and gym membership and many other fantastic benefits for you to enjoy. *available after 6 months service.

Who we are:

Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more.  We also offer security approved qualifications training through our Training Academy.

With over 1000 employees operating nationally we seek the best talent to uphold our vision to be the most trusted Security Partner in the UK.

Ward Security recruit, train and reward the very best staff, complemented by the latest technology and communications to ensure the highest levels of security and Client service.

We will need your current CV and you can upload this on your online application form and send this to HR.Queries@ward-security.co.uk quoting the Job Reference.

Read about us @ www.ward-security.co.uk

What experience, skills and experience do I need?

  • Experience in Front of House Security
  • SIA Licence is essential
  • Excellent communication and inter-personal skills.
  • Confident and Vigilant.
  • Self-motivated and good organisational skills.
  • Excellent Client awareness and customer focus skills.
  • Basic I.T. Skills.
  • Good time management skills and the ability to work under pressure.
  • A pro-active team player.
  • Excellent telephone skills.
  • A good geographical knowledge of the assignment.
  • Ability to closely follow stringent procedures and policies.
  • Flexible to the needs of the position and Company.
  • Excellent timekeeping and attendance.
  • Be committed to equal opportunities and possess a positive and sensitive approach to the needs of others.
  • Current First Aid at Work qualification with Defibrillator familiarisation.

4.   Personal Attributes

  • Professional
  • Excellent customer service
  • Excellent communication, written and verbal, showing a strong command of the English language
  • Excellent organisational and time management skills
  • Task orientated
  • High level of self-motivation and problem solving
  • Excellent personal presentation Confident
  • Reliable
  • Punctual

Ward Security are an Equal Opportunities Employer.

Ward Security is pleased to announce that it has become a Recognised Service Provider working alongside the Living Wage Foundation. This achievement means Ward Security meet the standards set by Citizens UK and Centre for Civil Society for good practice by providers of personnel under contract.

Ward Security is an approved HABC Training Centre to deliver security recognised training qualifications in:

  • Level 2 Working as a Security Officer in the Private Security Industry
  • Level 2 Working as a Door Supervisor in the Private Security Industry
  • Level 2 Award for Working as a CCTV Operator (Public Space Surveillance) in the Private Security Industry

Read more about our training courses we offer @ www.ward-security.co.uk/training-academy