Join our Team – Front of House Security Officer Based in our Central Region – Manchester 

Are you looking for a role where you can really make a difference? A role where you will need to work to your own initiative with great attention to detail?

We are currently recruiting for a Front of House Officer who will need all of these qualities and more to really advance in this role and make it their own, while ensuring all business needs are met.

What is the role?

Front Of House  Security Officer – Frontline SIA License required – no applications will be considered unless you hold a valid SIA License.  All roles are subject vetting to a 5 year checkable history.

A high level of self presentation, customer service & communication skills are essential along with a positive/helpful attitude.

Where is it based?

In our Central Region – Manchester

What is the Package?

Uniform, SIA Licensing savings scheme, 5.6 weeks annual leave, Pension and Life Assurance, Cycle to Work salary sacrifice Scheme

Working in partnership with Perkbox offering all employees a range of benefits ranging from retailer discounts, cinema tickets, wellness and gym membership and many other fantastic benefits for you to enjoy.       *available after 6 months service

Who we are:

Ward Security provides a security services solutions to all UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more.

With over 800 employees operating nationally we seek the best talent to uphold our vision to be the most trusted Security Partner in the UK.

Ward Security recruit, train and reward the very best staff, complemented by the latest technology and communications to ensure the highest levels of security and Client service.

Sounds like the role for me, how do I apply?

We will need your current CV and you can upload this on your online application form and send this to HRQueries@ward-security.co.uk quoting the Job Reference.

Read about us @ www.ward-security.co.uk

What is the main purpose of the role?

The purpose of this job is to protect the clients’ business interests by the provision of a security presence in addressing issues dealing with fire, damage, theft and health and safety issues.

  • complying with procedures, arrangements and instructions
  • remaining aware that their own acts and omissions can have an impact on the environment and taking all reasonable measures to prevent or minimise any such impact
  • promoting and maintaining high standards of housekeeping
  • Patrols
  • Access Control
  • Incident reports and Daily occurrence logs
  • Visitor logs/vehicle logs/ key register
  • Evacuation

To follow and adhere to Ward Security Limited Compliance Procedures and Company Operating Procedures.

  •  Ensure that at all times you are correctly dressed in the appropriate uniform, in possession of relevant ID / SIA badges, have a signed out and tested radio.
  • Attend the morning briefing/handover at the commencement and end of each shift.
  • Control Access and Egress to the building by staff, contractors and the general public, providing assistance where needed and alerting the FCC of any potential or actual incidents.
  • Plan for and provide escorts for VIP visitors, liaising with Shift Supervisor and Security Managers
  • Ensure the Main turnstile barriers are manned at all times 6. Be aware of protest and demonstration procedures and respond as per required
  • To actively take part in assisting staff, guests and contractors, in regards to passing them information, giving direction or responding to queries that are raised, to a professional standard.
  • Complete the recording of all daily events via the DOB (Daily Occurrence Book) at the Shift Supervisors/Controllers request.
  • To make yourself fully conversant with the assignment instructions, post instructions and any locally issued procedural updates.
  • To complete all forms of Incident Reporting as required to the agreed levels of content and clarity.
  • Ensure that correct time management is carried out in regards to the completion of all duty tasks prior to the end of the time period allocated to each post / patrol.
  • To undertake all special projects and duties as required by the Deputy Contract Manager(s), Shift Supervisor(s), Administrator and Controllers.
  • To ensure that client confidentiality if fully respected at all times, in relation to any client media (written, visual, electronic or oral).
  • The reporting and initial response to any Security or Health and Safety policy violations or potential violations, including making line management aware as soon as is possible.
  • Reporting immediately to the Shift Supervisor any action or inaction which compromises safety
  • Maintain a healthy and safe place of work, ensuring all posts are in a clean and tidy condition at all times
  • Report missing, damaged or unserviceable equipment to Deputy Operations Managers.
  • Display your SIA licence at all times whilst on duty.
  • Make enquiries and submit reports on incidents as instructed by the Site Management Team, Shift Supervisor or Controller.
  • Be aware of policy and procedures owned and changed from time to time by the client
  • To positively participate in any staff welfare or development programmes.
  • Carry out any other reasonable request as required by the Client/Site Management Team/Security Administrator or Shift Supervisor
  • The officer is expected to comply with and demonstrate a positive commitment to a high level in equal opportunities, occupational safety & health, performance development, customer service, professional presentation and confidentiality throughout the course of their duties.

What experience and skills do I need?

  • Experience within a similar position is preferred
  • Good interpersonal skills with an ability to communicate clearly with people at all levels projecting a confident and professional manner.
  • A 5-year checkable work history or back to school record.
  • To be able to observe and accurately record incidents as they occur.
  • Able to prioritise workloads and be flexible in the approach to varied tasks
  • To be of smart appearance at all times whilst representing the company image.
  • To be punctual in attendance.
  • Able to work with minimal supervision.

Ward Security are an Equal Opportunities Employer.

Ward Security is pleased to announce that it has become a Recognised Service Provider working alongside the Living Wage Foundation. The achievements means Ward Security and all its subsidiaries meet the standards set by Citizens UK and Centre for Civil Society for good practice by providers of personnel under contract.

Ward Security is an approved HABC Training Centre to deliver security recognised training qualifications in:

  • Level 2 Working as a Security Officer in the Private Security Industry
  • Level 2 Working as a Door Supervisor in the Private Security Industry
  • Level 2 Award for Working as a CCTV Operator (Public Space Surveillance) in the Private Security Industry