Join our Team – Control Room Supervisor – 2 New Bailey 

Are you looking for a role where you can really make a difference? A role where you will need to work to your own initiative with great attention to detail?

We are currently recruiting for a Control Room Supervisor who will need all of these qualities and more to really advance in this role and make it their own, while ensuring all business needs are met.

Job Role:

To take reasonable care for the Health & Safety of yourself and of other persons who may be affected of your actions in accordance with Section 7 of the Health & Safety at Work Act 1974.

To fully co-operate and commitment of the Company Environmental Policy to ensure and adhere to:

  • complying with procedures, arrangements and instructions
  • remaining aware that their own acts and omissions can have an impact on the environment and taking all reasonable measures to prevent or minimise any such impact
  • promoting and maintaining high standards of housekeeping

Job Responsibilities and Tasks include:

To follow and adhere to Ward Security Limited Compliance Procedures and Company Operating Procedures.

  • Take ownership of all CCTV, access control and alarm systems for the site  whilst adhering to the Data Protection Act 1998. To include maintaining the access log.
  • Ensure accurate records are maintained of all equipment including alarm systems, monitoring and report any defects to the Security Manager on a daily shift basis to ensure appropriate and timely response and repair of equipment.
  • Take ownership and control of the issue of contractor passes, keys & radios and ensure that the issue DOBs are kept up to date & report any anomalies
  • Carry out daily verification checks to ensure all control room systems are fully operational and where they are not, initiate corrective action.
  • Maintain the Daily Occurrence Book (DOB) to ensure all incidents and occurrences are up to date.
  • To be conversant with all life safety systems, and assist in responding to all emergencies promptly as illustrated in the Assignment Instructions.
  • Pass on any telephone enquiries or message to the relevant people or department via e-mail, phone or text.
  • Monitor report and escalate to the Security Manager any incidents reported through news media and emails which may impact on the region or site.
  • Provide accurate and timely information for the preparation of reports as requested.
  • Ensure all extra cover is accurately monitored and recorded.
  • Ensure compliance with legal, Company and contractual obligations.
  • Provide accurate and timely reports from CCTV & Access Control systems.
  • Maintain accurate and correct documentation and update as required.
  • Make enquiries and submit reports on incidents as instructe
  • Be aware of policy and procedures owned and changed from time to time by Ward Security

This job description is not exhaustive and you may be required to carry out duties other than those specified.

Why work for us?

Well apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice Scheme, 5.6 weeks annual leave including Bank Holiday’s, Pension and Life Assurance subject to qualifying service.

Perkbox – Working in partnership with Perkbox, all employees are offered a range of benefits, from retailer discounts, cinema tickets, wellness and gym membership and many other fantastic benefits for you to enjoy. *available after 6 months service.

Who we are:

Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more.  We also offer security approved qualifications training through our Training Academy.

With over 1000 employees operating nationally we seek the best talent to uphold our vision to be the most trusted Security Partner in the UK.

Ward Security recruit, train and reward the very best staff, complemented by the latest technology and communications to ensure the highest levels of security and Client service.

We will need your current CV and you can upload this on your online application form and send this to quoting the Job Reference.

Read about us @


Knowledge, Skills and Experience required

  • Friendly presence and helpful attitude; excellent interpersonal skills, and ability to work in a team as well as alone.
  • Outstanding professional support; first-rate telephone skills, professional demeanour, previous customer service experience strongly desired.
  • Proven problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it.
  • Leadership skills – ability to motivate and innovate direct reports
  • Proven management skills – ability to manage a team
  • Business acumen – entrepreneurial skills
  • Ability to exercise patience and professionalism during stressful situations.
  • Working knowledge of common operating systems and software applications.
  • Knowledge of the Security industry strongly desired
  • Experience and knowledge of Quality Management, British Standards and Health and Safety
  • Time management skills
  • Administration skills

4.   Personal Attributes

  • Good spoken and written English.
  • Excellent knowledge of Microsoft Office Packages
  • Flexible
  • Organisation skills
  • High standard of personal presentation

Ward Security are an Equal Opportunities Employer.

Ward Security is pleased to announce that it has become a Recognised Service Provider working alongside the Living Wage Foundation. This achievement means Ward Security meet the standards set by Citizens UK and Centre for Civil Society for good practice by providers of personnel under contract.

Ward Security is an approved HABC Training Centre to deliver security recognised training qualifications in:

  • Level 2 Working as a Security Officer in the Private Security Industry
  • Level 2 Working as a Door Supervisor in the Private Security Industry
  • Level 2 Award for Working as a CCTV Operator (Public Space Surveillance) in the Private Security Industry

Read more about our training courses we offer @