Join our Team – Control Officer – Newham Riverside, East London.

What is the role?

Working at a prestigious location, the Control Officer will have the overview of the entire site, liaising with all levels of staff and various departments (security, facilities, tenants &  to various companies to, & on behalf of, Ward Security Limited).

The Control Officer will be the first point of contact for staff, existing clients, potential client, emergency services & alarm monitoring stations requiring reactive services. Duties will include servicing  a Helpdesk for clients and as a  CCTV Monitoring Station, so excellent communication skills and a vigilant eye for detail are key to the role. The successful applicant will provide professional support whilst maintaining the smooth operation of the Company’s monitoring software.

Where is it based?

Newham Riverside within our London Region. 

What is the Package?

Uniform, SIA Licensing savings scheme, 5.6 weeks annual leave, Child Care Vouchers, Pension and Life Assurance

Working in partnership with Perkbox offering all employees a range of benefits ranging from retailer discounts, cinema tickets, wellness and gym membership and many other fantastic benefits for you to enjoy. *available after 6 months service.

What is the main purpose of the role?

Work under the direction of the Control Room Supervisors with Customer Service to the fore

Acting as the main communication hub for Security Operatives, providing support & dealing with queries in a professional manner

Monitoring the booking on, booking off, & check calls of Security Operatives as part of our Operational agreements & duty of care responsibilities

Monitor & act proactively or reactively on remote CCTV coverage including collating of reports & forwarding any requested information to Operational Staff or clients

Monitor & act on Wireless Intruder Detection System warnings deploying Mobile Response officers or and/or reporting on & forwarding any requested information to Operational Staff or clients

Receiving alarm activations & deploying Mobile, Canine and Patrol Response units to investigate appropriately.

Representing clients & responding as their Helpdesk services in line with their instructions

Proactively manage, retain and develop long term relationships within the clients’ accounts and recognising opportunities for business development.

Analyse call volumes, call queues and traffic as necessary.

Work closely with operational team to ensure service excellence to internal & external clients

Ensure clear & concise written & verbal handovers between shifts to maintain excellent communication & no dilution of service quality

Assist with the development of and maintain quality management systems to measure performance against established standards and ensure compliance with, and a continuation of, attained accreditations.

Ensure that operations of the Control Room are completed in accordance with the relevant UK legislation, British Standards and Company Operating procedures.

Fully complying with the responsibilities and tasks contained within their job description including any additional, or introduction of, new services.

Provision of cover for any annual leave, or in the event of sickness, within the Control room team

Any other reasonable request as directed pertinent to the role to support current business needs


Who we are:

Ward Security provides a security services solutions to all UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more.

With over 800 employees operating nationally we seek the best talent to uphold our vision to be the most trusted Security Partner in the UK.

Ward Security recruit, train and reward the very best staff, complemented by the latest technology and communications to ensure the highest levels of security and Client service.

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Ward Security are an Equal Opportunities Employer.

Ward Security is pleased to announce that it has become a Recognised Service Provider working alongside the Living Wage Foundation. The achievements means Ward Security and all its subsidiaries meet the standards set by Citizens UK and Centre for Civil Society for good practice by providers of personnel under contract.