Join our Team –  Contracts Manager–Regional Enfield/Slough/Uxbridge 

Are you looking for a role where you can really make a difference? A role where you will need to work to your own initiative with great attention to detail? 

We are currently recruiting for a Contracts Manager who will need all of these qualities and more to really advance in this role and make it their own, while ensuring all business needs are met. 


Job Role 

The Contracts Manager is responsible for ensuring the effective and efficient management of the Company’s business by means of operational interaction, direct supervision of staff and liaison with Clients for a designated region. 

Looking to build strong customer relationships, bespoke operational requirements to meet individual customer needs. Ensuring the highest quality service whilst exceeding stakeholder’s expectation at all levels 

To recruit, develop, manage and monitor security personnel ensuring standards, contractual obligations and health and safety issues set out by the Company are adhered to. 

Ensure effective deployment of recourses, effective control of absence management correcting underperformance as necessary. 

Management of time and ability to support/enhance our service delivery across a diverse industry within a 24/7 operational environment. Ensuring expectations and requirements for all stakeholders are met 

To take reasonable care for the Health & Safety of yourself and of other persons who may be affected of your actions in accordance with Section 7 of the Health & Safety at Work Act 1974. 

To fully co-operate and commitment of the Company Environmental Policy to ensure and adhere to: 

  • complying with procedures, arrangements and instructions 
  • remaining aware that their own acts and omissions can have an impact on the environment and taking all reasonable measures to prevent or minimise any such impact 
  • promoting and maintaining high standards of housekeeping 


Job Responsibility 

  • Be actively involved in all operational/Contractual duties, ensuring you are able to provide a comprehensive account of actions taken by staff under your responsibility, and the operational needs of the Company whilst, at all times, leading by example. 
  • Keeping up to date with current threat levels, advising staff and clients accordingly, looking at action plans to implement given a change in status. Planning Project Griffin training for all staff across portfolio testing awareness/impact. 
  • Ensure efficient and effective deployment of personnel, look to maximise trained resources, ensure rates of pay reflect site requirement, minimising enhanced subsequent costs 
  • When necessary ensure completion of investigations/disciplinary/Grievance hearings in line with company policy. 
  • Measure effectiveness of site instructions ensuring details are current and offer maximum impact, whilst also challenging knowledge and competencies of team members. 
  • Develop with Training Manager tool-box talks as Relevant to meet the needs of the business, correcting subject knowledge as necessary. 
  • Undertake monthly review/KPI meetings with all Clients ensuring client specific documentation and reports are produced in a timely manner.  To identify areas of best practice. Similarly, producing action plans for remedial areas as and when necessary. 
  • Ensure all Site Company controlled documentation is accurate and complete at all times (Site Assignment instructions and Risk Assessments etc.) this includes all Company/Client Operating Procedures and relevant British Standards. 


Why work for us? 

Well apart from joining our friendly team we offer 28 days annual leave including Bank Holiday’s, Company Car, Pension and Life Assurance subject to qualifying service. We also offer a Cycle to work Salary Sacrifice scheme. 

Perkbox – Working in partnership with Perkbox, all employees are offered a range of benefits, from retailer discounts, cinema tickets, wellness and gym membership and many other fantastic benefits for you to enjoy. *available after 6 months service. 


Who we are: 

Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more.  We also offer security approved qualifications training through our Training Academy. 

With over 1000 employees operating nationally we seek the best talent to uphold our vision to be the most trusted Security Partner in the UK. 

Ward Security recruit, train and reward the very best staff, complemented by the latest technology and communications to ensure the highest levels of security and Client service. 

We will need your current CV and you can upload this on your online application form and send this to quoting the Job Reference. 

Read about us @ 


Knowledge, Skills and Experience required 

  • 5 years’ experience working in Security within a corporate sector 
  • 3 years’ experience at Operations/Contracts Management level. 
  • Minimum Two years’ experience in managing a large Data Centre 
  •  Excellent communications skills, leadership, influencing and negotiation skills with a variety of audiences. 
  • Possesses a deep understanding of the business objective and process drivers that determine success 
  • Excellent planning and organisation skills 
  • Understanding of budget and loss requirements 
  • Knowledge of KPI reporting with understanding of impact 
  • Ability to negotiate with stakeholders at all levels, demonstrate the ability to build solid relationships with internal & external clients. 
  • Strong IT, HR and working knowledge of a professional security services organisation 
  • Demonstrable track record of leading and managing teams to a Management Level 3 Qualification or equivalent 


Personal Attributes 

  • A team player – Ability to work within a team for internal/external clients in a fast paced and energetic environment 
  • Passion to excel in every area with the ability to drive the operational team to the next level 
  • Proven ability to remain calm under pressure and realign priorities when appropriate 
  • Passion to succeed with the ability to work with minimal supervision and be self- motivated. 
  • Must be a dynamic individual with strong motivational and people skills with the ability to mentor, develop and ensure succession planning at relevant levels. 
  • Flexibility of time to ensure all duties and effective management is carried out across a diverse 24/7 businesses. 

Ward Security are an Equal Opportunities Employer. 

Ward Security is pleased to announce that it has become a Recognised Service Provider working alongside the Living Wage Foundation. This achievement means Ward Security meet the standards set by Citizens UK and Centre for Civil Society for good practice by providers of personnel under contract. 

Ward Security is an approved HABC Training Centre to deliver security recognised training qualifications in: 

  • Level 2 Working as a Security Officer in the Private Security Industry 
  • Level 2 Working as a Door Supervisor in the Private Security Industry 
  • Level 2 Award for Working as a CCTV Operator (Public Space Surveillance) in the Private Security Industry 

Read more about our training courses we offer @