Corporate Social Responsibilities
Ward Security is sincerely committed to carrying out our Company operations with a strong consideration of our impacts upon the environment, our people and the communities who are involved with and affected by our services. We enthusiastically support our staff in all of their endeavours and maintain a passionate commitment to giving support to the local community, and working with local businesses for the betterment of the local economy and business environment.
Topics:
Corporate Social Responsibility Our Mission, Vision and Values Our Business Cycle and Cultural Positioning Reward and Recognition Schemes Training and Staff Development Sponsorship Local Community interface and integration Work Experience The Environment.
Corporate Social Responsibility
Ward Security recognises that we must establish and present our business values, services and operations to consistently meet and where possible exceed the expectations of all of our stakeholders, including customers; consumers; employees; regulators and suppliers.
- We recognise that our social, economic and environmental responsibilities to these stakeholders are integral to our business. We aim to demonstrate these responsibilities through our actions and within our corporate policies and company operating procedures.
- We take seriously all feedback that we receive from our stakeholders and, where possible, maintain open dialogue to ensure that we fulfil the requirements outlined within this policy.
- We shall be open and honest in communicating our strategies, targets, performance and governance to our stakeholders in our continual commitment to sustainable development.
- The Managing Director is responsible for the implementation of this policy and will make the necessary resources available to realise the corporate responsibilities of the company. The responsibility for our performance to this policy rests with all employees throughout the company.
- We shall ensure a high level of business performance while minimising and effectively managing risk.
- We shall encourage dialogue with local communities for mutual benefit where appropriate.
- We will register and resolve customer complaints in accordance with our published standards of service and specific company operating procedure.
- We shall support and encourage our employees to help local community organisations and activities in our regions.
- We shall operate an equal opportunities policy for all present and potential future employees.
- We will offer our employees clear and fairs terms of employment and provide resources to enable their continual development.
- We shall maintain a clear and fair employee remuneration policy and shall maintain forums for employee consultation and business involvement.
- We shall provide safeguards and procedures to ensure that all employees are treated with respect and without sexual, physical or mental harassment.
- We shall provide, and strive to maintain, a clean, healthy and safe working environment.
- We shall uphold the values of honesty, partnership, transparency and fairness in our relationships with stakeholders.
- Our contracts will clearly set out the agreed terms, conditions and the basis of our relationship.
- We will operate in a way that safeguards against unfair business practices
- We shall encourage suppliers and contractors to adopt responsible business policies and practices for mutual benefit.
Back to top
Our Culture and Values
Ward Security Vision statement is:
To demonstrably establish the Ward Security brand as being consistently recognised as synonymous with quality and to evolve as the preferred choice for customers who wish to partner with a premium supplier."
Our Mission Statement, by which we intend to achieve this Vision is:
We realise that our staff are our most valuable asset and that it is the performance of the frontline security officer that makes the Company and its business sustainable.
As well as the officers who are actually employed by us, we consider the families of our officers and offer schemes to assist with nursery care, purchasing a home computer and as mandatory, every officer is entitled to a death in service benefit should the worst case scenario occur whist on operations in our employment to provide the peace of mind that there is provision in place to take care of their family.
We aim to consider the needs and wants of our officers families, and continue to offer bereavement leave at Directors discretion. The importance and value of the death in service benefit that we offer staff is priceless, and provides our staff with the peace of the mind that there is a provision in place to take care of their family.
Back to top
Business Service Cycle & Cultural Positioning:
The principle 4 service principles that are presented as being core to achieving our Vision statement are to:
- Establish a Skills Agenda
Train and retain the best, ensuring the longevity of relationships with employees.
- Offer powerful and relevant incentivisations
For employees to engage with us and for customers/consumers to work with us.
- Acknowledge that leadership is different to management
And inspire as much as instruct.
- Encourage participation in a culture of achievement across the organisation.
Back to top
Reward & Recognition Schemes
At Ward Security, we strongly believe in rewarding and recognising the commitment and the excellence of our officers on a regular basis. In addition to the continuous training opportunities and commendations that are made by Clients, which all provide the workforce with a sense of achievement and motivation to further succeed, Ward Security also operate an Employee of the Month scheme which amalgamates into the Employee of the Year Award.
Every month each Regional Operations Team will nominate a member of their team for Officer of the Month and will consider the officers complete operational performance. Additionally, any highly commendable acts or prodigious client feedback is also considered. Each winner of the regions Employee of the Month award is presented with a certificate and options for their prize.
As a winner of a Regional Employee of the Month, the officer will automatically receive an invite to the Annual Employee Awards dinner usually held in February each year. At the dinner, employees enjoy a 3 course meal, speeches and presentations and optional accommodation for themselves and their partners for the night is also made available to ensure that those persons required to travel to the event can still attend.
The awards for the winners on the night of the Annual Employee Awards Dinner are:
Regional Employees of the Year: 250 voucher
Employee of the Year: 1000 voucher
Nominate an Employee
Back to top
Training & Staff Development
As a service organisation, the people that work for the organisation are the most important assets and as such, we must make every effort to ensure that we continue to attract and retain the very best people. Ward Security is committed to supporting every member of staff in their personal and professional development, and encourage training as an important aspect of each persons role within the company. Training will be made available to all members of staff irrespective of sex, religion, marital status, disability, age, race, colour, nationality, ethnic or national origins.
The purpose of having commitment to training and development is to ensure that employee's skills and knowledge are developed and fully utilised and employees potential is realised and developed. The aim is not only to meet personal objectives but also to ensure that employees are equipped with the necessary skills to meet the organisational objectives and contribute to achievement of the overall Vision statement.
Through training and development it is hoped that motivation will improve, as employees will realise that management are committed to their personal development and will provide the necessary support in their careers.
All training will be relevant to the particular employees being trained and the learning tasks will be within the capabilities of the learners and that the employees are enabled and encouraged to use their new learning in the workplace.
Ward Security has a stringent training policy and undertakes annual appraisals to update on further training that can be offered. We also offer a variety of internal training courses, and as a British Safety Council accredited training, numerous Health & Safety based training courses also.
Some of the courses that are available are:
- British Safety Council Level 1 Certificate in Health & Safety at Work
- NVQ In Management Skills (Levels 3 & 4)
- NVQ Level 2 in Security Operations
- NVQ Level 2 in Customer Service
- In House Customer Service Training
- In House Complaints Management
- In House IT Basic Skills
- In House Supervisors Course
Back to top
Sponsorship
Ward Security is conscious of the needs and wants of the society in which we are based, and in order to reinvest into the local community, we endeavour to sponsor various projects and support local charities in need.
Previous Sponsorships
- Hollands & Blairs under 15s Football team 2004-2007
- Little Acorns Playgroup Sponsored Bounce - 2007
- Colchester Colts Rugby Team 200
- Westcliffe R.U.F.C
- Demelza House Childrens Hospice
Current Sponsorship Projects
- Medway Community College - end of term awards
- Dementia Carers Friendship Club
- Borstal 88 FC
- Strood United FC
,/ul>
Back to top
Local Community
Ward Security participates in local community projects and work in partnership with other local businesses to achieve our community's overall social and economic position.
A core objective of Ward Security is to work alongside the local community to reduce anti-social behaviour and reduce crimes that are committed in the local and surrounding areas. The presence of our Security Dog Handling teams at Bromley and Bexley, have significantly assisted in reducing the reports of anti-social behaviour and aim to eradicate this behaviour as much as possible. Similarly in the locality of the head office of the Company, a local church has experienced issues with graffiti and smashed windows, and as part of our commitment to assisting the local community, we provide the Church with security patrols to provide an extra sense of security outside of normal office hours. This service is offered free of charge and has resulted in no further attempts to deface the building.
To promote Community Stakeholder Engagement we regularly attend local tenants and local business group meetings, and have provided security speakers at events organised by the North Kent Chamber of Commerce and the Safer Business Partnerships group based in Medway.
Example Community Projects:
MEBP:
Medway Education Business Partnership MEBP - is a key partner for the successful engagement of employers to support the new agenda in schools, especially the new Specialised Diplomas. Employer engagement in work-related learning is seen as a key factor to the economic success of Medway in the future. The purpose of the Business Buddies scheme is:
To ensure that school/college staff become more informed about the employers within their local community; gain a better understanding of how companies work, their skill requirements and employment opportunities, and what will be useful qualifications for potential employees. This will enable the teachers to encourage their students to develop the skills and take the qualifications which may lead into work with companies and organisations locally.
To provide opportunities for local business people to influence what is happening in schools within the developing 14-19 agenda, particularly the Diplomas; to enable them to make known their skill requirements and employment opportunities and, by so doing, help to direct teachers and students to better meet their future business needs.
This is a significant local community engagement project, supported by numerous local businesses and Ward Security Limited is currently represented by two senior managers who are engaging with Mid Kent College with different educational objectives than those listed above, but with the common goal of representing Ward Security Limited as a leading reference point on local business and educational partnership issues.
Back to top
Work Experience
Ward Security is always prepared to assist local schools when looking for placements for students in Year 11 and Year 12 to provide them with the opportunity to experience working in a real life situation.
Each work experience candidate is provided with a work experience program for their time with us. The work experience program is specifically designed to provide the student with an overview of how the Company operates, giving specific insight into the Security industry. The students time is split with placement in each department of the Company, with each providing various tasks for them to complete. The student will undertake general office based duties, as well as being able to observe what front line employees do in the Manned Security industry.
Each placement starts with a Health & Safety briefing and explanation of the itinery for their time with Ward Security. At the end of each placement, a debrief is arranged to enable Ward Security to provide the student with feedback, and also for the student to provide the Company with feedback and any suggestions for future placements.
The Environment Policy
Ward Security remains aware of the potential for its activities to impact upon the environment and publishes this policy statement and the accompanying organisation and arrangements in recognition both of this potential and its commitment to take all reasonable measures to minimise the impact of its activities on the environment. The Company recognises and respects compliance with environmental legislation as representing an important step in achieving the commitments made above and looks to promote co-operation and liaison between itself and the various enforcing agencies to achieve this objective. The Company also recognises the importance of an effective management system to facilitate these commitments and to take due account of environmental issues in its management decisions and actions in respect of prevention of pollution. For more details please check the Company policy document.
Back to top
Company SMART Environmental Objectives
- To reduce Company fleet vehicle emissions by 5% in 12 calendar months
- To reduce paper usage within Head Office by 5% in 12 calendar months
- Increase and improve Head Office waste management and recycling
- Reduce electricity consumption by 5% in 12 calendar months
We are currently working towards achieving the BS EN ISO 14001:2004 Environmental Management Systems accreditation, and at present are at the implementation stage of the process. We are fully committed to improving the environment and socio-economic growth, and aim to achieve sustainable development to safe guard the future for the next generations to come. The achievement of meeting and exceeding the requirements of BS EN ISO 14001:2004 emphasises and supports Ward Security's commitment to continual improvement.
Back to top
